Eligibility
Unopened and unused eligible items may be considered for return within 14 days of delivery.
Items must be in their original packaging, in resalable condition, and accompanied by proof of purchase.
Non-Returnable Items
For hygiene, safety, and product-quality reasons, opened or used body butters and other personal-care products are not eligible for return. Candles that have been burned or used, digital or downloadable products, gift cards, personalized or custom items, clearance items, and final-sale items are also non-returnable.
Damaged, Defective, Incorrect, or Missing Orders
If your order arrives damaged, defective, incorrect, or missing an item, contact us at admin@scrubsandsuccess.org within 7 days of delivery. Please include your order number and clear photos when applicable. After review, we may offer a replacement, store credit, or refund.
Exchanges and Replacements
Damaged, defective, or incorrect items may qualify for a replacement, subject to product availability. Please contact us before sending anything back. We will provide return instructions if a return is required.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your bank, card issuer, or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Scrubs & Success LLC or the item arrived damaged, defective, or incorrect. Original shipping charges are generally non-refundable unless the return resulted from our error.
Before Sending a Return
Do not mail any return without contacting Scrubs & Success LLC first. Approved returns will be provided with return instructions before any item is sent back.
Need Help?
For questions about refunds, returns, damaged items, exchanges, or order issues, contact us at admin@scrubsandsuccess.org.