Order Processing
Orders are typically processed within the timeframe shown at checkout or in the applicable product description. Processing times may vary during holidays, promotions, product launches, high-volume periods, or due to circumstances outside the control of Scrubs & Success LLC. Processing time is separate from carrier transit and delivery time.
Shipping Rates and Delivery Times
Shipping rates and available delivery options will be displayed at checkout when applicable. Estimated delivery times begin after an order has been processed and are provided as estimates only. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside the control of Scrubs & Success LLC.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Scrubs & Success LLC is not responsible for delays, returned packages, or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer. If you notice an error in your shipping address, contact admin@scrubsandsuccess.org as soon as possible.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, contact admin@scrubsandsuccess.org as soon as possible with your order number and any relevant photos or delivery information. We will review the issue and, when appropriate, work with the shipping carrier to determine available next steps. Scrubs & Success LLC cannot guarantee replacement or reimbursement for issues caused solely by the shipping carrier, but we will make reasonable efforts to assist you.
Returned or Undeliverable Packages
If a package is returned to Scrubs & Success LLC because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order. Refunds for returned packages will be handled in accordance with our Returns & Refunds Policy.
Tracking Information
When tracking information is available, customers may receive a shipping confirmation with a tracking number after the order has been processed and shipped. Please allow time for the carrier’s tracking system to update. If tracking information does not update or you have concerns about your shipment, contact admin@scrubsandsuccess.org.
International Shipping
Scrubs & Success LLC currently ships only to locations made available during checkout. If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country. Delivery times for international orders may vary and can be affected by customs processing.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on destination, carrier requirements, product type, or applicable laws and regulations. Scrubs & Success LLC reserves the right to limit or decline shipment to locations where delivery is not available or where restrictions apply.
Contact Us
If you have questions about shipping, delivery, tracking, or a specific order, contact Scrubs & Success LLC at admin@scrubsandsuccess.org.
Effective Date: September 29, 2026